Callum Petrie
Reads the file • Builds the account of events • Decides what we can argue
Spends most of his week matching transfers to statements and messages until the sequence holds together. He is the one who says whether a case is worth opening.
In short
We work on money placed with trading, investment and digital-asset platforms, for clients across Europe, with the Nordic desk at the centre of it. A small team runs the whole of it — whoever reads your first message is the one who writes the letters, so nothing is explained twice and nobody inherits a file they have not read.
Our team
One reads the file, one keeps you informed in your own language, one makes sure the paperwork is complete before it goes anywhere.
Reads the file • Builds the account of events • Decides what we can argue
Spends most of his week matching transfers to statements and messages until the sequence holds together. He is the one who says whether a case is worth opening.
First reply • Swedish, Norwegian and Danish • Keeps you posted
Answers the enquiries and stays with the client afterwards. Most people write to her in their own language and would rather not translate the worst month of their year into English.
Finnish • Reads the platform correspondence • Writes the account of events
Takes the Finnish enquiries and the long chat logs nobody wants to translate. Much of what decides a case is buried in the messages the platform sent, and someone has to read all of them in the language they were written in.
Requests to institutions • Deadlines • Nothing sent half-finished
Prepares what goes out to banks, payment providers and exchanges, and chases the replies. Institutions refuse incomplete requests far more often than weak ones, which is why this is a job of its own.
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