Redalis („Redalis”, „we”, „us”) values your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it and what choices you have when you visit our website or contact us about a possible fraud-recovery matter.
1) What information we collect
1.1 Information you provide
We may collect information you provide when you:
- Submit a consultation request or contact form
- Communicate with us by email, phone or messaging service
- Share case records (e.g. receipts, statements, screenshots, correspondence)
- Use our services (where applicable)
This may include your name, email address, phone number, region/city and case-related details you choose to share.
1.2 Information collected automatically
When you visit our website, certain data may be collected automatically, such as:
- IP address (and general region, e.g. at city/county level)
- Device and browser information
- Pages visited, approximate time spent and referral source
- Basic diagnostic logs for security and performance
1.3 Cookies and similar technologies
We use cookies to keep the website functional, store your preferences and (where enabled) measure usage patterns. For details, see our Cookie Policy.
2) How we use your information
We use information for the purposes below, depending on your request:
- Responding to enquiries: to answer questions and give an initial assessment of next steps.
- Case organisation: to structure timelines and evidence lists based on the details you provide.
- Service delivery: if you instruct us, to communicate, coordinate documentation and provide updates.
- Security: to protect the website, prevent fraud/abuse and maintain reliable operation.
- Improvements: to understand which content is helpful and improve the clarity of our resources.
3) Legal basis / data protection framework
We are established in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Because we work with clients across Europe, the EU General Data Protection Regulation applies as well where we offer services to individuals in the EU or EEA. Depending on the context, processing rests on your consent, on the steps needed to answer your enquiry, on the provision of services, and on legal or regulatory obligations.
4) When we share information
We do not sell personal data. We may share information in limited situations, including:
- Service providers: secure hosting providers, email delivery, IT support or document tools (as needed).
- Specialist partners: where cross-border coordination is required and you ask for support.
- Law/regulation: where necessary to comply with a lawful request, a court order or applicable law.
- Security and integrity: to investigate suspicious activity or to protect our rights and users.
5) Security
We apply appropriate safeguards to protect information (e.g. access controls, encryption in transit and operational security measures). No system is completely secure; however, we work to reduce risks and respond promptly to incidents.
6) Retention
We retain information only for as long as necessary for the purposes described above and as required by applicable legal/professional obligations. If you contact us but do not proceed, we generally keep minimal intake records for a limited period to manage follow-ups, audit logs and compliance.
7) Your rights and choices
Depending on your circumstances, you may request:
- Access to personal data we hold about you
- Correction of inaccurate or incomplete information
- Erasure or restriction of processing (where applicable)
- Withdrawal of consent for optional processing (where feasible)
- To opt out of marketing (where applicable)
You also have the right to complain to the UK Information Commissioner’s Office, or to the supervisory authority in your own country, if you believe your data has not been handled in accordance with applicable law.
8) International data transfers
If your matter involves cross-border elements, information you provide may need to be processed outside your country or outside the EEA (e.g. when coordinating documentation or counterparties). In those cases we work to apply appropriate safeguards and limit sharing to what is necessary.
9) Privacy of minors
Our website and services are not directed at persons under 18 years of age. We do not knowingly collect personal data from children.
10) Links to third-party sites
Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their statements before providing information.
11) Changes to this policy
We may update this Privacy Policy to reflect changes in practice or requirements. The „Last updated” date reflects the most recent published version on this page.
12) Contact
For questions or privacy concerns, please contact us:
- Redalis
- Enquiry: online form on the homepage
- Phone: +44 20 3966 4172
- Postal address: Second Floor, 31 Worship Street, London EC2A 2DX, United Kingdom
This Privacy Policy is governed by United Kingdom data protection law and, where applicable, by EU and EEA requirements.